Product Operations Specialist

Coop Holidays is looking for an experienced Product Operations Specialist to join their team. 

Reporting to the Product Manager, you will act as a key link between the team and senior management. While the Product Manager sets the strategy, you will be responsible for the high-level execution of the product lifecycle.  

Crucially, you will serve as the Subject Matter Expert (SME) for all product team processes, ensuring that workflows are efficient, documented, and followed. You will take ownership of day-to-day operations and act as the key contact for both technical and procedural queries. Knowledge of the travel industry is essential as well as being comfortable inputting data and using systems for eg. contract loading, content management. 

• Process-Driven: A natural "Subject Matter Expert" who enjoys organising workflows and ensuring everyone knows the best way to complete a task. 

• Experienced: Previous experience in the travel industry is essential, with a deep understanding of distribution systems and product loading. 

• Organised: Able to prioritise a busy workload and meet deadlines without constant supervision. 

• Detail-Orientated: A "right first time" attitude, specifically regarding pricing, data input, and contract management. 

• Communicator: Strong verbal and written skills, capable of dealing with both internal teams and external partners with diplomacy. 

• Proactive: Willing to take the initiative on tasks and provide solutions rather than just reporting problems.