Operations Executive

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Location
Nationwide (Remote)
Specialism
Customer Service
Salary Details:
11.55
Vacancy Type
Permanent
Hours Per Week
37.5
Job Grade
Midcounties Career Framework Level 4

About the role:

Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!
 
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
 
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference. 
 
We’re proud to be owned by our members, and we’d love to be owned by you. 
 
As a Operations Executive, you will be:  
 
Receive operational and admin enquiries from both B2C and B2B customers dealing with them efficiently. 
Provide unrivalled customer service by continuously going the extra mile. 
Inform suppliers in resort where any issues arise, or changes are required.
Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
To inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
Finding solutions and/or suitable alternative for bookings where original requests may not be possible.
Supporting your customers with on trip questions, amendments and issues.
Answering general product and questions from Travel Agents or the General public on customers bookings 
To manage all elements of bookings made via system/websites to ensure all components booked accurately such as flights, hotels and transfers.
Maintain accurate records of all correspondence with supplier or the customer. 
Actively participate in training to enhance knowledge and personal development. 

Who are we looking for?

To be a successful candidate for this role you will need:  
 
Some experience in travel desired
Experience in customer service or administration desired
Customer focused
Calm under pressure
Experience in working for membership-driven organisation desirable
Comfortable working independently and as part of a team
Confident communicator via multiple communication channels 

What can we offer you?

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
 
• 60% discount on your childcare fees.
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.
 
Don't miss out on this opportunity to start your journey with us today! Apply now!

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