Post Office Team Leader

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Location
Banbury
Specialism
Customer Service
Salary Details:
11.61
Vacancy Type
Permanent
Hours Per Week
35
Job Grade
Midcounties Career Framework Level 4

About the role:

Being a Post Office Team Leader with Coop Midcounties means you get to lead and inspire your team to make a positive difference. Here you will be part of business that puts people at the heart of everything they do. 
What makes us different? We invest a third of our profits in our members and a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.

As a Post Office Team Leader, you will:

Act as a role model for your team to ensure customers have a fantastic post office experience whilst adopting an approaching and friendly manner 
Motivate and support your team to achieve results and provide them with feedback to learn and improve, all while leading by example
Support the Branch Manager with the teams induction, training, development and coaching 
Take responsibility for opening and closing the Post Office and be a key holder 
Work to maximise sales opportunities whilst still satisfying the customers needs 
Familiarise yourself with the products we sell and services we offer to share knowledge with customers 
Ensure customer complaints are dealt with politely and professionally 
Be actively involved with social initiatives and volunteering hours to support your local community

Who are we looking for?

To be a successful candidate for this role you will need: 

Excellent ability to provide customer service and a passion for providing customer care 
Previous supervisory or team management experience 
A natural ability to listen, interact and communicate with customers
Flexibility to work a range of shifts including evening and weekends
Confidence and a friendly, approachable nature 
Passes in English and Maths (GCSEs or A’ levels).
Ideal, but not essential, Retail apprenticeship level 2 or 3

What can we offer you?

Your Co-op offers benefits from a wide variety of businesses, such as Food, Childcare, Utilities, Travel, Healthcare & Post offices, giving colleagues an opportunity to work across all these sectors and to benefit from the services offered by these businesses. 

We offer a wide variety of company benefits and discounts, as well as enhancements to statutory rights, all of which can be explored in the booklet found on our Reward and Benefits page!
 
Apply now to be part of Your Co-op! 

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