Virtual Travel Expert

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Location
Walsall
Specialism
Customer Service
Salary Details:
£21,333 Per Annum
Vacancy Type
Permanent
Hours Per Week
37.5
Job Grade
Midcounties Career Framework Level 4

About the role:

Your Coop are looking for a Virtual Travel Agent to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, Pharmacy and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!
 
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
 
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference. 
 
We’re proud to be owned by our members, and we’d love to be owned by you. 
 
As a Virtual Travel Agent, you will be:  
 
Proactively promote and sell Co-op holidays across all social and sales channels
Create enticing and exciting offers to merchandise on https://www.cooptravel.co.uk/ and across our social media channels.
Be one of the key faces of our social media, acting as an ambassador and expert across a number of destinations or products.
Proactively responding to all comments and private messages, to convert leads into enquiries and bookings.
Reactively respond to web generated calls

Who are we looking for?

To be a successful candidate for this role you will need: 
 
An excellent communicator with an exemplary telephone manner.
Passionate about delivering excellent customer service.
Computer literate, comfortable with using technology and social media.
Tenacious and determined to generate and nurture leads optimising every sales opportunity.
Competent in administration and customer services.
An interest in travel or travelling or already well travelled looking to continue to explore the world! 
Confidently handle difficult situations with a sensitive and professional manner
Comfortable working in a fast-paced environment and balancing priorities.

What can we offer you?

You may be thinking what makes Your Coop unique? Why should I join? Here are three reasons why you should join the society! 

1. Community – We put our people at the heart of everything we do and are never afraid to offer a helping hand 
2. Culture – We have a flexible and unique working culture where everyone has the platform to voice how we can do better
3. Opportunity – We pride ourselves on the foundation that everyone should have the ability to grow and prosper

Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:

10% Coop Discount (20% every payday weekend on food)  
Coop Exclusive Discounts (Who doesn’t love a discount) 
22 Days Annual Leave (Because we all need a break)
Hybrid Working (Making sure you achieve a work life balance)  
Access to the Electric Vehicle Scheme (Making the journey greener) 
Coop Society Membership (Because we want to know how we can do better)  
3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
GroceryAid Colleague Support (Because sometimes we all need a helping hand) 
Refer a Friend Reward Scheme (We want everyone to shout how a business should be run)
Training and Development Opportunities (Because everyone can be themselves)
Death in Service x2 Annual Salary (Incase the worst should happen) 

Apply now to begin Your Coop journey!

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