Travel Sales Operations Specialist

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Location
Beeston
Specialism
Customer Service
Salary Details:
£11.65 per hour
Vacancy Type
Permanent
Hours Per Week
37.5
Job Grade
Midcounties Career Framework Level 3

About the role:

Your Coop are looking for a Tour Operations Specialist Sales Agent to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same! At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different? The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.  We’re proud to be owned by our members, and we’d love to be owned by you. 
 
As a Tour Operations Specialist Sales Agent, you will be:  
 
Receive sales enquiries from B2B customers answering them efficiently 
In this environment, you will deal with a mix of Coop Retail branches, Consortium members and homeworkers 
Assist and advise customers who may be choosing from a variety of travel options.
Provide unrivalled customer service by continuously going the extra mile
Sell a range of Coop Holidays products, including tailor made itineraries, Cruise packages, Eurostar, long & short haul, City Break experiences and more.
Achieve sales targets by maximising selling opportunities of Coop Holidays products at every opportunity
Actively participate in training to enhance knowledge and personal development
Provide first level support to customers on any queries they may have on their booking or Coop Holidays product
Maintain relationships with customers to encourage repeat business 
Ensure that expert knowledge in all Coop Holidays product is maintained and promoted at every opportunity with customers
 
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off

Who are we looking for?

To be a successful candidate for this role you will need: 
 
Some experience in travel desired
Some experience in sales desired
Target driven
Customer focused
Comfortable working independently and as part of a team
Comfortable using web-based systems 

What can we offer you?

You may be thinking what makes Your Coop unique? Why should I join? Here are three reasons why you should join the society! 

1. Community – We put our people at the heart of everything we do and are never afraid to offer a helping hand 
2. Culture – We have a flexible and unique working culture where everyone has the platform to voice how we can do better
3. Opportunity – We pride ourselves on the foundation that everyone should have the ability to grow and prosper

Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:
  • 10% Coop Discount (20% every payday weekend on food)  
  • Coop Exclusive Discounts (Who doesn’t love a discount) 
  • 22 Days Annual Leave (Because we all need a break)
  • Hybrid Working (Making sure you achieve a work life balance)
  • Access to the Electric Vehicle Scheme (Making the journey greener) 
  • Coop Society Membership (Because we want to know how we can do better)  
  • 3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
  • GroceryAid Colleague Support (Because sometimes we all need a helping hand) 
  • Refer a Friend Reward Scheme (We want everyone to shout how a business should be run)
  • Training and Development Opportunities (Because everyone can be themselves)
  • Death in Service x2 Annual Salary (Incase the worst should happen) 
Apply now to begin Your Coop journey!

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